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Legal

Refund Policy

When purchases can be refunded and how refunds are handled.

Draft for review. This document has not yet been approved by legal counsel and will be finalised before pixel sales open.

1. Automatic refunds

If your payment is confirmed after your reservation has expired and the pixels have already gone to someone else, or if a technical fault prevents us from granting your Display Licence, we refund the full amount to your original payment method.

2. Change of mind

Display Licences are digital services that are delivered as soon as payment is confirmed. Where the law allows, change-of-mind refunds are not offered once your area is active. This does not affect statutory consumer rights that apply where you live.

3. Removed content

If content is removed for breaching the Content Policy, the Display Licence remains with you so you can publish compliant content. Accounts terminated for fraud or serious abuse are not refunded.

4. Marketplace purchases

Resale purchases follow the same rules. If a resale is refunded, the licence returns to the seller and any unpaid seller proceeds and platform commission are reversed.